Business Process Analyst

Elite Software Automation (ESA) is a boutique consulting firm that transforms successful, fast-growing businesses into dominant market players through comprehensive operational optimization.

Our clients are established 7 and 8 figure enterprises with service-intensive business models. They excel at client acquisition and sales, but face severe operational challenges as they scale. Their back-end operations struggle with process effectiveness, system inadequacy, and automation deficiency. Growth creates chaos. Chaos forces stabilization. Stabilization stalls growth. The cycle repeats, each iteration more expensive and less effective.

This is where we come in.

We don't implement cookie-cutter solutions or recycle methodologies. We don't take requirements and build what clients ask for. We investigate their businesses at a granular level, identify actual root causes of their profit erosion, and re-engineer their operations from first principles.

We design and implement comprehensive custom business processes that ensure effective and efficient operation across all business areas. We build custom systems that enforce correct process execution and eliminate human error, sabotage, and information loss. We automate all repetitive logic, removing manual effort and making execution instant.

This is possible because of our unique approach: focused and methodical execution, dedicated attention to each client's specific business circumstances, extreme detail orientation, and our in-house custom technology and methodology. We don't outsource anything. Everything is executed by our full-time in-house team of expert business process analysts and full-stack technical experts.

What we offer you if you're qualified:

You won't write reports that executives ignore. You won't implement solutions that don't work. You won't take requirements from clients and translate them into technical specifications.

You'll go into inefficient and overwhelmed business operations and actually fix them from root to core. You'll have real autonomy to design custom solutions based on first-principles thinking. You'll have real accountability for actual business results. You'll work without corporate politics, without useless meetings, without reports for the sake of reports. Just you, the problem, and the authority to solve it.

And you'll be paid accordingly. Pay increases tied to results delivery, not tenure. Work from anywhere in the world. Flexible schedule. The freedom to make your own decisions and be at your most productive.

If you want validation, safety, and easy work, go elsewhere. If you want to do the hardest, most intellectually demanding process optimization work that exists and be rewarded for delivering impossible results, keep reading.

We are selective about both clients and team members. We vet our prospective clients rigorously and work only with mature businesses where our services will make a real difference. We ensure our methodology is always followed and our clients commit to working with it. This is a cooperative relationship where we focus on business results and help define how to achieve them.

Our goal with every single project we undertake is improving the actual day-to-day operation of our client's business, and doing so quickly.

To achieve that, we operate with a rigorous methodology that considers things holistically and accomplishes excellence in both business processes and technology/systems, without mixing up important business decisions with technical details and deliverables.

First, process decisions are made based on what is good for the business. This is a thorough process involving both a comprehensive investigation of current day-to-day operations and conceptual design of new business processes engineered to make operations better.

Then a separate set of technical experts work with you to create innovative technical solutions that fit those business needs and requirements.

Clear delineation of expertise is enforced and utilized: business experts don't make technical decisions by themselves and technical experts don't make business decisions by themselves, but both are accountable to work proactively together, raising and resolving questions or issues until the solutions actually achieve the expected results in our clients' organizations.

Everything starts with investigating our clients' business situation, business goals, profitability issues, and their perception of challenges and blockers. The goal is to interpret and actually understand what the real business issues and their root causes are.

We go very deep in understanding exactly what happens in our clients' day-to-day operations, not only what they think happens there. We investigate records, system logs, numbers, documents, details of processes, and other hard evidence of operations. We interview our clients' staff and other individuals involved in specific business processes. All this is done so we can get an accurate picture of what really happens and understand all the various details and nuances. This ensures we correctly identify problems and their underlying root causes.

Specific business process solutions are then conceptualized, tailored to solve the root causes. These solutions aim to eliminate inefficiencies and drive achievement of the business's objectives.

They incorporate process organization, waste elimination, process enforcement, manual work automation, quality improvement, conversion efficiency improvement, customer experience improvement, proactive customer retention measures, performance management, and/or anything else the business needs to change to overcome its challenges and achieve its objectives.

These business process solutions are then prioritized based on their necessity and business impact.

The priority solutions are worked out in detail and are themselves modeled, simulated, and analyzed to ensure they will not only solve the actual problem, but will also benefit the objectives of the business overall.

Once the business solution details are decided, we set requirements for the software and system solutions that will enable these solutions to come to life.

Our highly experienced technical design experts work with the business process team to strategize and implement technical solutions in a way that allows future flexibility, further iterative improvements, and the ability to accommodate changing business needs for long-term use.

Our tech is set up to maximize business leverage and minimize technical work. We combine technical and other expertise with effective utilization of AI in our development process. Everything we build is fully custom to each of our clients and is designed to maximize business leverage and ideally maximize their efficiency at every step of their process, and this is best done by avoiding any off-the-shelf template solutions reliance, and engineering everything in a way that maximizes our client's efficiency at every step. The recent innovations in artificial intelligence allow us to automate processes with exceptionally high power, significantly beyond what was ever possible with conventional custom automation, and by creating custom AI agent constructions with custom-made handlers and oversight layers, we're able to achieve precision and control that not only brings high degree of automation to processes that are too complex for conventional automation, but also achieve the same level of reliability that conventional automation allows.

Rolling out a new process, system, and/or automation into a fast-paced business needs to be carefully planned and carried out to avoid chaos, mistakes, breakdowns of process or any other negative impact on our clients' ability to deliver their own services. We ensure that everyone inside and outside of their organization is trained and onboarded to the new processes and systems seamlessly, that any data is migrated and up to date as needed, and that the entire solution and team hits the ground running on the go live. This entire change-management service is provided by us in a hand-held white-glove manner.

Once any new process and systems solution is in use, we don't stop there. We capture granular data at every step of the business operation and proactively monitor and measure the performance of these operations and make regular refinements and sophistication improvements to enhance the efficiency, quality of operations, scalability, and profitability of our clients' businesses. The real reward in this field comes from ongoing leverage-building, and this long-term ongoing optimization is where we can really set our clients up to be industry-dominant in what they do.

This enables our clients to adapt to market needs constantly, innovate, set trends, and stay ahead of their competitors. Our firm will practically function as an extension of their operations for continuous improvement, but with the focused expertise that would be close to impossible and in most cases unprofitable to build in-house.

Our service model and approach is unique because it combines high-end business process improvement and developing custom systems for it, with an unrelenting focus on delivering results.

This combination with the methodology we follow enables us to gradually build up our clients' processes and systems, often from a place of chaotic operations to a well-oiled, lean, mean, success-machine.

With our business model, we make sure that every single improvement we deliver to our clients brings them positive returns.

These returns tend to grow exponentially the longer we work with a client. We are able to address more and more areas of their business, step by step resolve all impactful issues and blockers, and proactively prepare their operations to stay ahead of market needs, successfully and smoothly minimize expansion challenges, or minimize disruption and maximize benefit in any other unique business situation at all times.

In this job, you will be ultimately responsible for creating the results for our clients' business operations. You will be responsible for the client's business processes and continuous improvements to their day-to-day business operations.

When you get a new client, it will be your responsibility to thoroughly investigate the client's day-to-day operations and reconstruct the client's current business processes. You will examine all their current systems, data, records, documents, communication logs, and other artifacts of their business. You will interview all their key staff, managers, and other individuals. You will conduct other investigation as appropriate. And you will ultimately reconstruct in detail the client's current as-is business processes, capturing all appropriate process scenarios, structure, and other inner workings of the business processes.

You will then use your business process expertise to improve the client's business processes in a way that will enable a more profitable, efficient, and scalable business. You will craft individualized custom solutions and not be boxed in to any cookie-cutter solutions. You will actually work from root principles to find sub-optimalities and issues in current business processes and then re-engineer the business processes of the client and define the exact desired processes that will need to be implemented to achieve the results goals, and it will be your responsibility to ensure that the desired processes you engineer will actually be able to successfully work in our client's day-to-day business operations.

You will then work with our technical team to get a systems solution conceptualized and implemented in a way that will actually implement, enforce, and automate the desired to-be processes in the client's business. While it is the technical team who is responsible for the technical side of the engagement, you will work with them to ensure that the design meets the business needs and enables implementation of the desired business processes. It is your responsibility to ensure that as the systems are built and made ready for implementation, that they meet the needs of implementing the desired processes you defined and will work for the client's day-to-day business.

You will then lead the implementation of these processes and systems into the client's actual business operations, and make them the client's new day-to-day reality. You will discover issues during implementation, you will discover the need to refine your improvements, and you will need to follow through on those needs. Ultimately, the actual end-to-end day-to-day resulting operations in the client's business are your responsibility and you will need to work to make sure these processes and systems powering them are refined to achieve the desired results. As our clients evolve their businesses you will need to continue to evolve their processes and systems to power their growth, efficiency, and profitability as time goes on.

This is an extremely rigorous and thorough job. A very methodical approach is required to execute it. There is a lot of complicated decision making and responsibility in this job, and while there is a lot of independence offered in the job, there also is a great expectation of responsibility and you will be held to account for results on a frequent and regular basis. This job requires 100% full-time focus and 100% full-time effort. It is impossible to execute this job while doing other things on the side. You should only apply to this job if you are eager to commit to it and to work very hard to deliver exceptional results. Your performance and your career progression within the company will be evaluated by these results and they will not be easy to achieve.

We don't care about your certifications. We don't care what methodologies you've memorized. We don't care about years of experience or the size of companies you've worked with. We don't care what tools you know or what project management frameworks you can name.

All of that is surface-level credential collecting that has nothing to do with actual capability.

What we care about:

First-principles thinking. Can you reason from fundamentals rather than applying templates? When you encounter a broken process, do you instinctively ask "why" until you hit bedrock? Can you build custom solutions from the ground up rather than reaching for a methodology playbook?

Intellectual honesty. Will you admit when you don't know something rather than bullshitting your way through it? Can you separate what you actually understand from what you've only heard about?

Practical business judgment. Do you have the common sense to know when a theoretically sound solution won't survive contact with reality? Can you tell the difference between "should work" and "will actually work"? Do you understand real business constraints versus textbook theory?

Analytical rigor. Can you handle complexity and ambiguity without needing a framework to hide behind? Can you process messy, contradictory information and find truth? Can you separate correlation from causation?

Results ownership. Do you take responsibility for actual business outcomes, not just project completion? When something doesn't work, do you iterate until it does, or do you blame circumstances and move on?

Evidence-based work. Can you reconstruct what actually happens from system logs, records, and data rather than accepting what people say happens? Do you trust hard evidence over opinions and assumptions?

If you can't demonstrate all of these capabilities, you will fail in this role. If you possess all of these capabilities, you will have the opportunity to do the most intellectually demanding and rewarding work of your career.

We realize that this job is very hard and demanding, and that it requires a special and unique set of exceptional skills and experience.

Our success as a firm heavily relies on our team members, and we share our success with accomplished people on our team. Our organization is particularly focused on retaining proven and valuable team members.

As you evolve your practical record within the firm, you will be evaluated and will receive constant feedback and support. When you successfully and consistently achieve your current responsibilities, you can be offered to take on more and greater responsibilities on the next engagements. These new responsibilities come with pay raises of substantial size, way beyond typical inflationary adjustment pay raises. Our organization is actively expanding and has been experiencing large growth both in terms of client numbers as well as revenue numbers, as such there is always a growing amount of revenue-producing responsibilities in the business available. We believe in substantially rewarding exceptional work and team members who successfully deliver on such responsibilities. We also monitor our team members' improvement journeys and can award you raises as a team member's contribution gets faster, better, or in any other way more impactful and helps us achieve more. We ask for our team members' dedication, focus, and hard work for our business and to help our client businesses achieve improvement and success, and we reciprocate with the same dedication to our team members' success, sharing the fruits of hard work with our team members.

We also don't make any demands on where you work from. Wherever in the world makes you the most content and productive, we're on board with it. You can work from any country (exceptions apply as per U.S. sanctions and national security interests).

We also don't have fixed office hours and you are free to arrange your schedule as you need to. We do have meetings with clients (almost all in the US) and you will need to coordinate with other people in our team. But timings can be flexible as long as you can make arrangements to accommodate clients' and other team members' working hours as needed. That being said, you should keep in mind that this role will require you to work full-time and put in a lot of hours. You have a lot of flexibility in choosing when to put the hours in, but they will need to be put in to achieve the needed results.

Ultimately, we focus on results. That's what our clients want from us, and that's what everyone in our team needs to deliver.

And that's the attitude that governs everything in our firm. No useless meetings, no reports for the sake of reports, no meaningless activities and no arbitrary expectations - you won't be doing things to appease your boss. We give you the freedom to make your own decisions, be at your most productive, and make a real difference.

This role requires 100% full-time commitment and complete focus. You cannot successfully execute this job while maintaining other professional commitments.

If you intend to have another job, a side business, consulting work, or any other professional obligations on the side, do not apply. You will not be able to perform, and you will be terminated for non-performance.

This is not negotiable. You are free to arrange your schedule flexibly, but this must be your only professional focus. The work requires complete mental dedication and substantial time investment. Divided attention will result in failure.

If you are currently engaged in other professional work, you will need to close all these commitments before starting this job with us. We are looking for team members who can dedicate themselves fully to delivering exceptional results for our clients.

This job is the right fit for you if you are looking to make a real difference in the businesses we work with, and have in-depth knowledge and experience in the subject of business process re-engineering, automation, and improvement. You want to have the freedom to make impactful decisions, take on real responsibilities, and are up for the challenges that this will entail. You are prepared to work hard and put consistent effort into achieving exceptional results.